The project is somewhat complicated and will require multiple visits, but Sierra made me feel truly heard and respected. It has been a difficult year for me—unrelated to any of this—and the plumbing issue felt like another weight on my shoulders. Sierra’s genuine empathy and customer service made a real difference. She took ownership of the situation, eased my stress, and went far beyond simply “taking a message.” She offered kindness, concern, and the kind of extra effort that feels rare these days. I’m genuinely grateful for her.
Part two involved speaking with Jay and explaining the updates. He listened carefully, took notes, and walked me through everything, patiently answering all my questions. When he came to the house, he was thorough, provided updated estimates, and clearly outlined costs, trip charges, and next steps. The work was done well, and he even flagged a potential issue for the next visit so we could address it ahead of time.
Bottom line: thank you, Sierra and Jay, for being human, for caring, and for treating me like a person—not just a customer. Your professionalism and kindness made a difficult situation so much easier.”
- April B.
“Jason, you are one of a kind and a blessing! I can’t thank you enough for your professionalism. He is a very determined man that will get the job done the right way. ⭐️⭐️⭐️⭐️⭐️”
- Jess F.
“Tom explained everything related to the leak in the furnace and what was done to correct the problem. I appreciate him explaining the issue and how he corrected it.”
- Janet G.
“Jason came to troubleshoot a double waterline leak in the wall behind my washer. It was a pesky problem but he tackled it undaunted . Kind, honest and professional…. Thank you Jason for your good work.”
- Gail Z.
“Service was excellent and timely, Jason!
Thank you so much!”
- Dale D.
“I called MB last week for a couple electrical issues. They sent out Peyton and Logan. They were kind, courteous, professional, and very friendly. I am very pleased with their service and would highly recommend them. Thank you for a pleasant experience. I would definitely use MB in the future.”
- Richard H.
“Water heater died. You Came out to replace ASAP. Jason was the Tech. He was very nice and professional. We are so pleased and happy with the job he did. Thank you so much!! We live in Edinburg, Il. It wasn’t on your city select.”
- Thomas B.
“Brandon gave us the estimate. Very professional and thorough. Got back to us quickly with the estimate which was very fair. Logan and Peyton worked the install and were informative and communicated well on timing of job and let us know whenever we would be without power. We were very happy with the results of the job! Nice young men!!”
- Lori R.
“After being told a different diagnosis on 3 separate visits by roto rooter the final quote was upwards of a $10,000 repair. I decided to give MB a shot. Jason was very professional, honest, and knowledgeable. He avoided unnecessary costly repairs and got us taken care of same day for under $600. He even cleaned up the mess the other company left behind. We will be returning for all our Plumbing and HVAC needs.”
- Cody B.